Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Uflex supplies delivery for all purchases. Pricing for this delivery will be provided in your quotation provided we have a delivery address.

Uflex will not be responsible for any loss or damage to your product when couriered.

Why cant I upload my images?

Sometimes you will run into an error or two in which either;

  • Check that your internet is working
  • try refresh the page and re upload
  • make sure the format is in pdf
  • if it is not high res our talented team will not accept it so make sure that it is.
How long will delivery take?

2 – 3 days depending on the area and when the order is finish with production and shipped off.

Is my information provided secure?

Yes at Uflex we have a special team that archives all personal information, that not even the most clever telesales person could get hold of. Any information provided goes through some serious filtering into a spam protector that Hulk himself could not smash.

What exactly happens after ordering?

Our very talented Sales Team will draft up a quotation that could possibly take anything from 24 to 48hours. 

Sometimes it could take longer depending on the state of our coffee machine.

What is Vector Format ?

Vector graphics is the creation of digital images through a sequence of commands or mathematical statements that place lines and shapes in a given two-dimensional or three-dimensional space, usually in the following formats ; Ai and Eps. Ask your graphic designer for your logo in Vector format and they should be able to help you.

Why do we need your logo in Vector Format ?

For the best outcome of your branded order, we require your logo in vector format as it allows us to break down the logo into many smaller points for accuracy in the sampling phases and in turn giving you the best possible outcome for your branded order

Why haven't you heard back from us since you placed your quote request?

Please make sure to check your junk mail or drop us an email to make sure we have received your quote request if you haven’t heard from us in 48hours.

Get in Contact with us

+27 (0)670 123 109

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